Testimonials
Positive: Professionalism, Quality, Responsiveness, Value
I know many people have had poor experiences with property management companies, but I have loved renting from R and R properties over the last 3-4 years. Charlie has been so pleasant and accommodating to work with. I can't recommend R and R enough. ~J Billings
Positive: Professionalism, Responsiveness
We’ve been with R&R for 7 years now. Charlie has been amazing at meeting our needs. Over the years we’ve had plumbing, electrical, and appliance issues and Charlie has worked so hard and quickly to take care of us! She’s always been up front with everything and has been very flexible when needing to do house inspections and coming out to the house. Thank you guys for taking such good care of us! ~J McFarland
Positive: Professionalism, Quality, Responsiveness, Value
My fiancé and I have been tenants under Charlie's care since last August. I had a job opportunity that moved me out to the Eugene area and was lucky to find r&r properties. Things have not been easy this year for anyone but when things were tight, Charlie was so incredibly understanding and reassured me that we would not be without a home. Any maintenance issue that I've reached out to Charlie about, she was on top of it and made sure we were taken care of as quickly as possible. Our last landlord made things so much more difficult for us than necessary that I never realized how good it could be. I'm so lucky to have our beautiful home and to have such a wonderful property Management group looking out for us. I always take care of any rental that I live in like I own it but with Charlie taking care of us, I all the more so want to treat this home as well as she treats us. ~M Crandall
Positive: Professionalism, Responsiveness, Value
Charlie at R&R properties is the best property manager I have ever had to deal with. She has always presented as professional. Is always available to give you comprehensive answers to any questions you may have and has always been kinda and understanding not to mention she is prompt with getting some one out to my apartment regarding any maintenance issues. I’m going on my third year with them because the team here in Eugene is so welcoming and has been there for me thank you Ms. Charlie and thanks to your team as well you are all rockstars!! ~B Ruby
Great experience with this company, and in particular with Charlie, the property manager. Her professionalism, good communication skills, hands-on knowledge, and ethics make her an excellent property manager. I have recommended this company to multiple friends, both as tenants and as property owners. ~K Stewart
Great experience dealing with Charlie and the Co. As a whole. Charlie was professional, straightforward, and a great communicator! As we worked through the process of looking at the property, going through the application process and background check, to sealing the deal and getting the keys...Charlie was there for us, quickly and clearly. Having dealt with a few different property managers in my time I can say it was nice to have one be so disciplined and attentive, especially when having to deal with staying safe and sanitary through this Pandemic we are all dealing with. I highly recommend R & R and Charlie in particular. Thanks again! ~D. Robot
Positive: Quality, Responsiveness, Value
We lived in our house for two years with R&R and had a great experience! Affordable, accommodating, perfect! Charlie was super responsive, understanding, and flexible. Everyone was always so kind and respectful. Wonderful company and wonderful people! ~M Nagle
As a property owner, I can highly recommend R & R Properties as a property manager. Charlie is honest, ethical and a strong and capable property manager. She regularly inspects my properties and keeps me informed about any issues. She maintains good communication with the tenants and I am very happy with the amounts I am getting for rents. In addition, my properties are rented almost as soon as they are available. What's not to like? ~K Steward
This property management company has been absolutely amazing to me. Charlie who seems to run the whole program which is great, was able to help me meet some needs that I had that came up unexpectedly (move to another R & R property) and it was very helpful. This property management company makes paying rent very easy And they are very quick with any services or repairs that one might need. Also the gentleman that answered the phone is very cool and very nice but Charlie wins the medal. ~D Kennedy
R&R Properties is hands down the best Property Management Company I have rented from. Quick response time and easy to deal with. I recommend them any chance I have. Thanks Charlie for being so great!!! ~R swag
"Working with Charlie Durrant has been an exceptional experience. From the first time we met her it was clear that she had significant experience managing properties as she showed a deep understanding of the rental market and related protocols in our area. Charlie is a clear, timely, and effective communicator, understands the needs of tenants, and has a very honest, easy, and consistent way about her, which makes working with her an absolute pleasure."
~Brian Gillis
"I rented from R&R Properties and was very impressed. I had a few issues when I first moved in with the dishwasher and a few other minor issues and they were quick with maintenance it was always within the week getting back to me. They ended up installing a brand new dishwasher which was excellent. Always friendly staff as well. Very impressed - I would rent from them again."
~Lisa M.
"My family and I had rented from R&R for five years. They were great. Every maintenance issue was addressed in a timely and professional manner. The office staff was always very friendly. They made the move-in process very simple. I can't say enough about how great an experience we had. Thank you R&R Properties!"
~Jeb Wilhelm
"Great management company. I rented from them twice between 2011 and 2015. They were prompt to responding to my needs, including work orders. They are professional and they value their tenants."
~Kyra Maciel
"My experience as a renter hasn't always been great, but I've been very impressed as a tenant with R&R. I appreciate being treated with respect and I feel I'm never being cheated or lied too. Charlie has been especially helpful and accommodating during a recent unexpected move and I appreciate all she did. This was the least stressful move I've ever had to go through. Great company, I highly recommend!"
~Alysha Shipley
"Bill is the best! He's always available to talk and is an excellent advocate!”
~Ellie and Vincent Tami
“Bill was very helpful with the whole process.”
~Erick Weidmann and Brittany Williams
“We thank you so much for spending so much time with us when all efforts seemed hopeless. You're the best!”
~Fred and Sharon
“Bill was warm and professional. He clearly enjoys his work and goes the (several) extra miles to make it easy for his clients. We truly enjoyed his company and think of him as a new friend.”
~Marissa and Mark Sherkenney
“Thank you so much for helping start my new life. I am so happy to get to know you. Thanks so much for everything!”
~April
“Very personable - really works for her clients.”
~Jum and Joyce Arnolch
“Bill was a pleasure to work with, very thorough and ALWAYS available.”
~Matt and Pam Schler
"I am very thankful for your work. In the past I have used several rental property management companies, yet R&R Properties of Eugene is the best property management that I have experienced. Every time I have made a request or question something, the response is so quick and exact. Also, the renters are happy about that response. Thank you."
~TaeHwan Kim
"It has been a pleasure being your tenant. I will recommend R&R Properties to anyone looking for a property in the Eugene area."
~Justin S.
“Since giving my rental portfolio to R&R Properties of Eugene to manage, business obligations have meant that I have spent only a few days in the Eugene area over the past year. Rebekah and staff have not only placed great tenants in my units when they have become vacant, she has dealt with numerous problems that would normally have fallen outside of the Property Manager role. The result from my perspective has been complete peace of mind.”
~Chris Carlson
“BY FAR THE BEST AGENT I HAVE EVER WORKED WITH!”
~Shane Kronberger
"You guys have been great landlords and we will most definitely put the good word out there if we know of anyone looking to rent."
~Lisa and Seth
“Bill was absolutely great.”
~Sue and Rob Damron
"Excellent source of accurate information."
~Devery Marshall
“My partner and I met with Rebekah just about a year ago to discuss how to go about renting out our place. She was very helpful in working with us to determine a solid plan that would allow us to move on with our lives mostly worry free. Her efforts were quickly rewarded with tenants moving into our place within a month or so. And she found/selected fantastic tenants that both fit our desire and their desire to locate long term residency. Since then, I have entrusted Rebekah with our property and she has managed all aspects providing us with a running summary of deposits, fees, and maintenance costs that is easy to track. Besides this very professional operation, for my partner and I the aspect of working with Rebekah that we appreciate most is that at anytime for any reason she will take a phone call to hear our concerns, inquiries, etc. regarding events of our property. Thanks to Rebekah and R&R Properties, my partner and I can live our lives knowing that our investment is well looked after. She has been great!”
~Mark and Marissa Sherkenny
"Bill is a great stand up guy who will never steer you wrong. He will do right by you from day one!”
~Charity Alm Richards
“I have known Rebekah of R&R Properties of Eugene and worked closely with her since 2005. I have observed her professional demeanor, habits, superb ethics, and high level of competence - exercised consistently and on a daily basis. Rebekah is a pleasant, caring, and compassionate person who can be pragmatic and firm, as the situation demands. Rebekah is my first call whenever I have questions pertaining to property management, and I have not hesitated to refer friends, family, and professionals to her for their needs. In addition to being a strong professional resource, I count Rebekah as a close and dear friend.”
~Joe Grigsby
"If you own investment property, commercial or residential, you have choices. Some owners choose to act as their own managers. They are adept at navigating the strict Oregon Landlord Tennant laws, maintaining the proper tenant accounts, and handling both credit and security checks. However for most investors this is not only cumbersome but time consuming and potentially a legal nightmare. Most investors prefer to have a professional handle the details of renting the property and take care of the management details.
So again they have choices. An owner may choose one of the many huge property management companies and become just a number in the long list of faceless investors, or they can choose a company that is large enough to handle all of the details, including credit and security checks, handle small maintenance problems, collect rents, keep the required records and still small enough to provide the individual services that an investor needs. Such a company is R&R Properties of Eugene.
It has been my pleasure to work with Rebekah Nelson, Owner and hands-on Manager of R&R Properties; and I have recommended her with confidence to several of my investor clients. Rebekah has a strong background in Real Estate as well as Property Management, and always follows through when I ask her to contact a client or potential investor. My investors have been pleased with her professional approach, her management plan, and her thorough program for managing their investment properties.
It is with pride and confidence that I recommend R&R Properties and Rebekah Nelson to any Real Estate investor, whether you own one property or a large apartment complex, a commercial building, or warehouse space."
~Curtis W. Short, Broker, Licensed in Oregon
"Century Bank has used their (Bill and Rebekah Nelson of R&R Properties of Eugene) Property Management and Real Estate services over the past 18 months to manage and sell other Real Estate owned by the bank.
Fifteen months ago we held seven residential properties. As of this date we have none. Until each of the properties was sold, they were professionally managed by the Nelsons, finding tenants, collecting rents, and managing rental issues. The Nelsons were instrumental in the marketing and sales of all of the properties to obtain a maximum return for Century Bank. Each of the properties sold for a top price, most times at or above the appraised value.
We would strongly recommend Bill and Rebekah to handle property management and real estate sales. They have always been professional, very knowledgeable of the market, and absolutely responsive. They have been of great assistance to Century Bank."
~Thomas P. Widmer, Former President and CEO, Century Bank